PDM

1.1. What kind of classes do you offer?

We offer group classes (Syllabus or Non- Syllabus classes) as per our Timetable as well as private lessons (can be individual or in a group) scheduled, Trial Classes and Group Tasters which are our newbie- friendly options, as well as Stage-Ready which is our mentorship programme to prepare for a performance or competition.

1.2. What is the difference between Syllabus, and Non-Syllabus Classes?

All Syllabus classes follow a 6 week Term structure and are targeted towards developing your strength, flexibility, stamina and trick vocabulary in a progressive manner e.g. Pole Basic, Pole 1, Pole 2, Pole 3.

Meanwhile, Non-Syllabus classes follow a 3 week Mini Term structure and are a great way to explore the different aspects of pole, dance, and acrobatic movement, enhance your existing skills and inspire your creativity e.g. Pole Silks, Active Flex, Acro Chair, Floorwork For a more detailed explanation for both types of classes, click here.

1.3. What is a Term vs Mini Term package?

Term packages allow you to book into Syllabus Classes whereas Mini Term packages allow you to book into Non-Syllabus Classes.

If you are looking to book into a Pole Basic Term you will need to purchase Term credits whereas you would purchase Mini Term credits for a Mini Term in Acro Chair, Active Flex, Pole Silks or Floorwork.

1.4. What are Private Lessons?

As opposed to our group classes, private lessons can be tailored to your specific goals and needs, your preferred song/style, scheduling and instructor. They are a great way to customize your learning experience & get one-on-one attention from your instructor. You can choose between solo one-on-one session(s) or grab some friends to learn together :)

1.5. How do I sign up for Private Lessons?

Please answer the following questions, and send them to us in a message via WhatsApp or Instagram:

Are you interested in one of our packages or a one-off lesson?
How many pax?
Your goals for your lesson
Your pole/ aerial level or dance/ fitness background
Your preferred instructor type: Junior/ Senior
Your preferred scheduling (example weekday mornings/ any specific date & time)

1.6. What is a Trial Class vs Group Taster?

Group Tasters are privately scheduled sessions for you and your friends (minimum 5 pax) and last for 1 hour 30 minutes, whereas we host Trial Classes every term end. These are 1 hour long and you can come alone or with a friend!

Both are newbie- friendly with no experience required.

1.6. What is a Trial Class vs Group Taster?

Both are newbie- friendly with no experience required.

1.7. What is a Stage-Ready Package?

It is a mentorship programme to help you prepare for a performance, be it for an upcoming competition or purely for your own interest. Drawing from their wealth of collective knowledge, our team of mentors are ready to help you hone your skills, from concept to choreography to stage.

We offer 3 levels of mentorship depending on how much guidance you require, with the goal to help you bring your vision to life. Check out the mentorship levels here!

1.8. When can I start a Stage-Ready Package, and how long will it take?

The duration of the entire process will differ from person to person, as well as the availability of your chosen mentor(s). Any of the consultation elements of the Stage-Ready Packages may be utilised at any time, at your discretion - like a helpline.

Hence the timelines are at your discretion and pace, in the sequence that you require. For details on what is offered and the amount of one-to-one contact time offered, see our Class Description page here.

1.9. I'm not based in Malaysia, can I do Stage-Ready purely online?

It can be done fully online if need be; though bear in mind that for "studio time" and "live final run" elements you will need to set up your camera in your own practice space over zoom call instead of in person

Additionally, for "live final run" we will need you to also send us a recording (front + side angles if possible) of your live run, in case of any disruption in connection.

1.10. How do I sign up for a Stage-Ready Package?

Simply DM us on WhatsApp or Instagram and let us know:

Which package would you like to purchase? Full / Semi / Express
For the Express package, would you prefer a 1 x 1hr video call for concept development OR a 1 x 1 hr studio time with live feedback?
Who is your chosen mentor?
What is the date of your performance / competition? If it is the latter, can you provide the competition name, category and judging criteria?

1.11. Can I sign up for a Stage-Ready Package even if I don’t have a competition to prepare for?

Absolutely (: you can consider these packages to polish up any form of stage performance or presentation.

1.12. I'm not sure which package to choose. Can I start off with an express package and top up for a Semi / Full package after?

You can't top up your package, but you can purchase add ons separately; check out our rates for the add on options here!

1.13. Is there a specific time frame and sequence to utilising the items in my package?

Any of the consultation elements within each of our Stage-Ready Packages may be utilised at any time, at your discretion - like a helpline. Hence the timelines are at your pace, and the sequence in which you feel the need.

1.14. Can I choose 2 mentors for my package?

You can choose 1 mentor per package, but if you would like an additional perspective, you can consider getting additional add ons; for these you may select any mentor you like.

1.15. Can I share this package with a friend?

No sharing of packages as the feedback from your chosen mentor is tailored just for you - but you can consider our group private lessons if you would like to have personalised attention and feedback together with your friend!

2.1. I am a beginner, where do I start?

Pole Basic is our beginner level pole class where most of us start out, no experience required! Alternatively, check out our open level group classes; Active Flexibility, Floorwork, Pole Silk and Acro Chair! You may consider Private Classes if you prefer a more private setting.

2.2. I am neither fit nor flexible, can I join classes?

Absolutely! Our classes are a great way to begin your journey in improving your strength, flexibility, coordination and overall fitness.

2.3. Do you offer trial classes?

Yes! Check our pinned post on Instagram for our quarterly trial class schedule and rates. Alternatively, if you can schedule a Group Taster with your friends at your convenience by shooting us a DM on WhatsApp or Instagram.

2.4. What is a Trial Class vs Group Taster?

Group Tasters are privately scheduled sessions for you and your friends (minimum 5 pax) and last for 1 hour and 30 minutes, whereas we host Trial Classes every term end. These are 1 hour long and you can come alone or with a friend!

Both are newbie- friendly with no experience required.

2.5. How do I sign up for classes?

Click Register > Bookings on our website’s menu. Create an account on our booking platform, check schedule for availability, purchase packages and book into week 1 of your preferred class slot! Booking into week 1 will secure your place in the same class slot each week.

For a detailed tutorial on how to use our booking platform, check out our Instagram Highlights “FAQ” @poledancemovement. See our Booking Policy below for important things to consider.

2.6. When can I sign up for classes/When does the next term start?

Click here for our term schedule for 2024. We open registrations one week before the start of each term; Follow us on Instagram to keep up to date with when registrations open! Be sure to sign up early as slots get taken quickly (:

2.7. What should I wear/bring/know for my first pole class?

Wear short shorts and a sports bra/singlet, as you will require exposed skin to grip the pole. Do not use any skin lotions or moisturizers as this will make the poles slippery and hard to grip.

Bring along a personal sweat towel and water bottle. We provide yoga mats for warm up but you may bring your own if you prefer.

After classes are done, look for the sanitizing spray bottles and towels with which to wipe down your poles and/or crash mats and other equipment you may have used during class.

There are two kinds of sprays and towel combos: Dark spray bottles (alcohol) and Dark cloths for poles and chairs, Light spray bottles (soaps and essential oils) and light cloths for mats, bands, yoga blocks.

2.8. Do I need pole shoes?

Not yet! We prefer for you to strengthen your foundations and ankles first in Pole Basic, but later on if you get bitten by the pole bug, we do take pole and shoe orders every second week of term.

2.9. When can I move up a level?

After pole basic, the next level in our syllabus is Pole 1! Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

2.10. What is Practice Time?

Practice Time slots are unsupervised sessions where you can practice what you have learnt in class to enhance your learning experience! All Term and Mini Term Packages do come with complimentary Practice Time Slots, a gift from us to you. Do note that the free practice time credits that come complimentary with their package will expire by the end of the term. You may also opt to purchase additional Practice Time credits.

2.11. The class I want to join is full. What happens if I join the Waitlist?

Joining the waitlist on our booking platform will require 1 credit from a package purchase. If a slot opens up, we will automatically book you in & notify you through email.

If a slot does not open up, your credit will be refunded back to your account. Please reach out to us if you do not get a secured slot in class by the start of term.

2.12. Do you offer Online Classes?

We currently do not have any online lessons.

2.13. Do you have Drop In classes?

Yes! If you are new to pole, you may drop in to any of our open level mini term classes: Active Flexibility, Floorwork, Pole Silk and Acro Chair. Purchase your credit(s) and sign up on Timetable, or DM us on WhatsApp or Instagram. to enquire.

Do note that we open up Drop In class purchases on the 2nd week of the class schedule

2.14. Are guys/gays/trans/hijabis allowed?

Anyone with a passion to learn and move with us is welcome at our studio! If you'd like more privacy, we definitely recommend our Private Lessons.

3.1. The class I want to join is full. What happens if I join the Waitlist?

Joining the waitlist on our booking platform will require 1 credit from a package purchase. You will be sent an e-mail notification when a slot opens up. Please check if you have been automatically booked in, or if you need to click a button to secure the newly opened slot.

If a slot does not open up, your credit will be refunded back to your account. Please reach out to us if you do not get a secured slot in class by the start of term.

3.2. I can’t make it to a class, what do I do?

If you cannot make week 1 of class, please let us know via WhatsApp or Instagram but do not cancel your slot as this will affect all your bookings for the rest of the term. For all other weeks, cancel bookings from your Reservations menu at least 24 hours in advance. This will return the credit(s) to your account, and you may proceed to book a replacement class on any alternative day(s) available for the same class within the term. You'll also be helping to open a slot for someone else to join class.:)

This is important to help open a slot for someone else to join class. You may then proceed to book a replacement class.

3.3. How do I book replacement classes?

Canceling your booking(s) will return the credit to your account.

If you have a Mini Term Package, you can book your own replacement classes in any other Mini Term class within your level, within the Mini Term.

If you have a Term Package, you can book into the same class on a different day (eg. Pole Basic Thursday/ Friday/ Sunday). If you want to book into a Mini Term class for replacement, please WhatsApp or Instagram us to arrange.

3.4. I’ve gotten injured and can’t take classes. Can I extend the expiry date for my Package?

No worries, we can extend your package for you. Please inform us via WhatsApp or Instagram and have a speedy and smooth recovery :)

3.5. Am I allowed to convert between Term, Mini Term, Practice Time Packages and Private Lesson Packages?

These will be considered on a case by case basis. Please get in touch with us on WhatsApp or Instagram (:

3.6. When can I move up a level?

Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

3.7. When and how can I order pole shoes and home poles?

We take orders every second week of the term; follow us on Instagram to keep up to date with when orders open!

4.1. Cancellations need to be made 24 hours before the booking, otherwise your credit will be forfeited.

4.2. Replacement classes can be booked via our booking platform, after week 1 of term/ miniterm. Replacement classes are not guaranteed but are subject to availability within the same term/ miniterm.

4.3. Refunds applicable if we are unable to provide the service.

4.4. Package extensions only applicable to emergency cases such as injury or tragedy.

4.5. No sharing of packages.

5.1. Stay home if you have a fever, cough, flu, respiratory issues, or if you’ve taken medications that can mask a fever (paracetamol/ ibuprofen)

5.2. Upon entry, place your bags neatly within the cubbies and wash your hands thoroughly

5.3. Wipe down any equipment that you touched thoroughly with our cleaning sprays available at the studio. Dark spray bottles and dark cloths for poles and chairs, light spray bottles and light cloths for mats, bands, yoga blocks.

We accept cashless transactions only

6.1. Bank account details:

Acacia Arts Sdn Bhd
HSBC
211-090105-101

6.2. Paypal:

poledancemovement@gmail.com

6.3. DuitNow QR:

FAQ

Contents

1.1. What kind of classes do you offer?

1.2. What is the difference between Syllabus, and Non-Syllabus Classes?

1.3. What is a Term vs Mini Term package?

1.4. What are Private Lessons?

1.5. How do I sign up for Private Lessons?

1.6. What is a Trial Class vs Group Taster?

1.6. What is a Trial Class vs Group Taster?

1.7. What is a Stage-Ready Package?

1.8. When can I start a Stage-Ready Package, and how long will it take?

1.9. I'm not based in Malaysia, can I do Stage-Ready purely online?

1.10. How do I sign up for a Stage-Ready Package?

1.11. Can I sign up for a Stage-Ready Package even if I don’t have a competition to prepare for?

1.12. I'm not sure which package to choose. Can I start off with an express package and top up for a Semi / Full package after?

1.13. Is there a specific time frame and sequence to utilising the items in my package?

1.14. Can I choose 2 mentors for my package?

1.15. Can I share this package with a friend?

2.1. I am a beginner, where do I start?

2.2. I am neither fit nor flexible, can I join classes?

2.3. Do you offer trial classes?

2.4. What is a Trial Class vs Group Taster?

2.5. How do I sign up for classes?

2.6. When can I sign up for classes/When does the next term start?

2.7. What should I wear/bring/know for my first pole class?

2.8. Do I need pole shoes?

2.9. When can I move up a level?

2.10. What is Practice Time?

2.11. The class I want to join is full. What happens if I join the Waitlist?

2.12. Do you offer Online Classes?

2.13. Do you have Drop In classes?

2.14. Are guys/gays/trans/hijabis allowed?

3.1. The class I want to join is full. What happens if I join the Waitlist?

3.2. I can’t make it to a class, what do I do?

3.3. How do I book replacement classes?

3.4. I’ve gotten injured and can’t take classes. Can I extend the expiry date for my Package?

3.5. Am I allowed to convert between Term, Mini Term, Practice Time Packages and Private Lesson Packages?

3.6. When can I move up a level?

3.7. When and how can I order pole shoes and home poles?

6.1. Bank account details:

6.2. Paypal:

6.3. DuitNow QR:

More Questions?

For more info regarding studio & stage pole rentals together with other inquiries, please reach out to us via WhatsApp or Instagram. We’ll get back to you within 1-2 working days.