PDM

1.1. What kind of classes do you offer?

We offer group classes (Syllabus or Non- Syllabus classes) as per our Timetable as well as private lessons (can be individual or in a group) scheduled.

1.2. What is the difference between Syllabus, and Non-Syllabus Classes?

All syllabus classes follow a 6 week term structure and are targeted towards developing your strength, flexibility, stamina and trick vocabulary in a progressive manner e.g. Pole Basic, Pole 1, Pole 2, Pole 3.

Meanwhile, non-syllabus classes follow a 3 week mini term structure and are a great way to explore the different aspects of pole, dance, and acrobatic movement, enhance your existing skills and inspire your creativity e.g. Pole Silks, Active Flex, Acro Chair, Floorwork For a more detailed explanation for both types of classes, click here.

1.3. What is a Term vs Mini Term package?

Term packages allow you to book into Syllabus Classes whereas Mini Term packages allow you to book into Non-Syllabus Classes.

If you are looking to book into a Pole Basic Term you will need to purchase Term credits whereas you would purchase Mini Term credits for a Mini Term in Acro Chair, Active Flex, Pole Silks or Floorwork.

1.4. What are Private Lessons?

As opposed to our group classes, private lessons can be tailored to your specific goals and needs, your preferred song/style, scheduling and instructor. They are a great way to customize your learning experience & get one-on-one attention from your instructor. You can choose between solo one-on-one session(s) or grab some friends to learn together :)

1.5. How do I sign up for Private Lessons?

Please answer the following questions, and send them to us in a message via WhatsApp or Instagram:

Are you interested in one of our packages or a one-off lesson?
How many pax?
Your goals for your lesson
Your pole/ aerial level or dance/ fitness background
Your preferred instructor type: Junior/ Senior
Your preferred scheduling (example weekday mornings/ any specific date & time)

2.1. I am a beginner, where do I start?

Pole Basic is our beginner level pole class, no experience required! Alternatively, check out our open level group classes; Active Flexibility, Floorwork, Pole Silk and Acro Chair! You may consider Private Classes if you prefer a more private setting.

2.2. I am neither fit nor flexible, can I join classes?

Absolutely! Our classes are a great way to begin your journey in improving your strength, flexibility, coordination and overall fitness.

2.3. How do I sign up for classes?

Click Register > Bookings on our website’s menu. Create an account on our booking platform, check schedule for availability, purchase packages and book into week 1 of your preferred class slot! Booking into week 1 will secure your place in the same class slot each week.

For a detailed tutorial on how to use our booking platform, check out our Instagram Highlights “Register How?” @poledancemovement. See our Booking Policy below for important things to consider.

2.4. When can I sign up for classes/When does the next term start?

Click here for a 2023 overview of our term structure. We open registrations one week before the start of each term; follow us on Instagram to keep up to date with when registrations open! Be sure to sign up early as slots get taken quickly (:

2.5. What should I wear/bring/know for my first pole class?

Wear short shorts and a sports bra/singlet, as you will require exposed skin to grip the pole. Do not use any skin lotions or moisturizers as this will make the poles slippery and hard to grip.

Bring along a personal sweat towel and water bottle. We provide yoga mats for warm up but you may bring your own if you prefer.

After classes are done, look for the sanitizing spray bottles and towels with which to wipe down your poles and/or crash mats and other equipment you may have used during class.

There are two kinds of sprays and towel combos: Dark spray bottles (alcohol) and Dark cloths for poles and chairs, Light spray bottles (soaps and essential oils) and light cloths for mats, bands, yoga blocks.

2.6. Do I need pole shoes?

Not yet! We prefer for you to strengthen your foundations and ankles first in Pole Basic, but later on if you get bitten by the pole bug, we do take pole and shoe orders every second week of term.

2.7. When can I move up a level?

After pole basic, the next level in our syllabus is Pole 1! Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

2.8. What is Practice Time?

Practice Time slots are unsupervised sessions where you can practice what you have learnt in class to enhance your learning experience! Selected Term and Mini Term Packages do come with complimentary Practice Time Slots, a gift from us to you. 💝

2.9. The class I want to join is full. What happens if I join the Waitlist?

Joining the waitlist on our booking platform will require 1 credit from a package purchase. If a slot opens up, we will automatically book you in & notify you through email.

If a slot does not open up, your credit will be refunded back to your account. Please reach out to us if you do not get a secured slot in class by the start of term.

2.10. Do you offer Online Classes?

We currently do not have any online lessons.

2.11. Do you offer trial classes?

We do run trial sessions, but on an ad hoc basis. Follow us on Instagram and Facebook for updates, though we usually recommend joining a full term of Pole Basic to get a true taste of the experience.

2.12. Do you have Drop In classes?

Sorry, we don’t offer drop-ins at the moment as our classes run on a 3-week and 6-week term basis, depending on the class you’re interested in. Alternatively you could consider taking a Private Lesson.

2.13. Are guys/gays/trans/hijabis allowed?

Anyone with a passion to learn and move with us is welcome at our studio! If you'd like more privacy, we definitely recommend our Private Lessons.

3.1. The class I want to join is full. What happens if I join the Waitlist?

Joining the waitlist on our booking platform will require 1 credit from a package purchase. If a slot opens up, we will automatically book you in & notify you through email.

If a slot does not open up, your credit will be refunded back to your account. Please reach out to us if you do not get a secured slot in class by the start of term.

3.2. I can’t make it to a class, what do I do?

If you cannot make week 1 of class, please let us know via WhatsApp or Instagram but do not cancel your slot as this will affect all your bookings for the rest of the term. For all other weeks, cancel bookings from your Reservations menu.

This is important to help open a slot for someone else to join class. You may then proceed to book a replacement class.

3.3. How do I book replacement classes?

Canceling your booking(s) will return the credit to your account.

If you have a Mini Term Package, you can book your own replacement classes in any other Mini Term class within your level, within the Mini Term.

If you have a Term Package, you can book into the same class on a different day (eg. Pole Basic Thursday/ Friday/ Sunday). If you want to book into a Mini Term class for replacement, please WhatsApp or Instagram us to arrange.

3.4. I’ve gotten injured and can’t take classes. Can I extend the expiry date for my Package?

No worries, we can extend your package for you. Please inform us via WhatsApp or Instagram and have a speedy and smooth recovery :)

3.5. Am I allowed to convert between Term, Mini Term, Practice Time Packages and Private Lesson Packages?

These will be considered on a case by case basis. Please get in touch with us on WhatsApp or Instagram (:

3.6. When can I move up a level?

Your instructor will let you know individually by the end of the term when you are ready and safe to proceed to the next level. You may also check with your instructor for additional feedback on how to best progress.

3.7. When and how can I order pole shoes and home poles?

We take orders every second week of the term; follow us on Instagram to keep up to date with when orders open!

4.1. Cancellations need to be made 24 hours before the booking, otherwise your credit will be forfeited.

4.2. Replacement classes can be booked via our booking platform, after week 1 of term/ miniterm. Replacement classes are not guaranteed but are subject to availability within the same term/ miniterm.

4.3. Refunds applicable if we are unable to provide the service.

4.4. Package extensions only applicable to emergency cases such as injury or tragedy.

4.5. No sharing of packages.

5.1. Stay home if you have a fever, cough, flu, respiratory issues, or if you’ve taken medications that can mask a fever (paracetamol/ ibuprofen)

5.2. Upon entry, place your bags neatly within the cubbies and wash your hands thoroughly

5.3. Wipe down any equipment that you touched thoroughly with our cleaning sprays available at the studio. Dark spray bottles and Dark cloths for poles and chairs, Light spray bottles and light cloths for mats, bands, yoga blocks.

We accept cashless transactions only

6.1. Bank account details:

Acacia Arts Sdn Bhd
HSBC
211-090105-101

6.2. Paypal:

poledancemovement@gmail.com

6.3. GrabPay:

FAQ

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