FAQ

What’s the difference between Class Packages and Drop In Packages?

The difference is in the validity period; 6 weeks (one term length at our studio) for class packages versus 6 months for drop in packages. Hence class packages are for people attending regularly on a weekly basis! Getting a class package also entitles you to a variety of perks such as free unlimited practice time for the entire term (worth RM139), a guaranteed spot in the class of your choice, reduced rates to drop in to additional classes (RM 60 versus RM75). Whereas drop in packages allow you more flexibility with your time and schedule, but you will be subject to the availability of the class you wish to attend

Can I replace a class I have missed?

Yes you can! Drop us a heads up via whatsapp, facebook or instagram to let us know in advance which class you will be missing and which you would like to replace with. However, you will be subject to availability for your replacement class and we will not be able to book the replacement spot for you

Can I join in the middle of a term?

Yes you can, for all classes except for our Pole Basic course which we only allow newcomers up till the second week of the term. This is for your own safety and maximum enjoyment of the experience!

How do private classes work?

Private classes are a great way to customise your learning experience and get one-on-one attention from your instructor! To arrange a private get in touch with us and let us know:

Your level/ what you want to learn/ your goals for taking the private
Your preferred days and times (outside of studio operating hours)
Whether you will be taking a once off or regular private classes

Cancellation/ refund policy

Please provide us a minimum of 24 hours notice if you cannot make it for your class. We reserve the right to forfeit your class if insufficient notice is given. Refunds can only be issued in the event that we are unable to provide the service to you

I have taken classes at a different studio, what level should i join?

Please refer to our “Classes” for more info on each level as well as moving up criteria/ requirements

How do I sign up for classes?

Fill out the registration form on our website, and upload a screenshot of your proof of payment to sign up. You will receive a confirmation email within 5 working days

I am a beginner, where do i start?

Pole Basic is our beginner level pole class, no experience required! Alternatively, check out our open level classes; Active Flexibility, Hoop, Hammock and Chair. Find out more information in “Classes” on our website

I am neither fit not flexible, can i join classes?

Absolutely! Our classes are a great way to improve your strength, flexibility and general fitness

Do you offer trial classes?

No, but we recommend registering as a drop in for the first week of term, and if you love it and wish to continue, you can top up the balance to purchase a class package!

What should i wear/ bring/ know for my first pole class?

Wear short shorts and a sports bra/singlet, as you will require exposed skin to grip the pole. Do not use any skin lotions or moisturizers as this will make the poles slippery and hard to grip. You may want to bring along a sweat towel and water bottle too

What should i wear/ bring/ know for my first aerial hoop/ hammock class?

Wear ankle length leggings and a long sleeved top to prevent any skin burns. You may want to bring along a sweat towel and water bottle too


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